SpyderBot Inc. — A Delaware Corporation
At SpyderBot, security is a foundational component of how we build, operate, and scale our platform. We are committed to protecting customer data with strong security practices aligned with industry standards.
1. Security Overview
Our security program is designed to ensure:
- Confidentiality → protecting customer data from unauthorized access
- Integrity → ensuring data is accurate and not improperly modified
- Availability → maintaining reliable access to the platform
Our practices are aligned with:
- SOC 2 Trust Services Criteria
- ISO/IEC 27001 principles
2. Infrastructure Security
SpyderBot is built on secure, cloud-based infrastructure.
Key controls:
- Cloud providers such as AWS or GCP
- Network isolation and firewall controls
- Continuous infrastructure monitoring
- Automated system updates and patching
We follow a defense-in-depth architecture to minimize risk across layers.
3. Data Security
We implement strong data protection measures:
Encryption
- Data in transit: TLS 1.2+
- Data at rest: AES-256
Data Isolation
- Logical separation between customer data
- Controlled access environments
Data Minimization
- Only data necessary to provide the Services is processed
4. Access Control
We enforce strict access management policies:
- Role-Based Access Control (RBAC)
- Least privilege principle
- Multi-Factor Authentication (MFA)
- Access logging and periodic reviews
Access to production systems is limited to authorized personnel only.
5. Application Security
Security is integrated into our development lifecycle:
- Secure Software Development Lifecycle (SDLC)
- Code reviews and testing before deployment
- Vulnerability detection and remediation
- Dependency and patch management
6. Monitoring and Incident Response
We actively monitor our systems to detect and respond to threats.
Capabilities include:
- Centralized logging and alerting
- Real-time monitoring of system activity
- Incident response procedures
- Post-incident analysis and remediation
In the event of a security incident, we act quickly to contain, investigate, and resolve issues.
7. Business Continuity and Reliability
We design for resilience and uptime:
- Regular backups
- Disaster recovery procedures
- Redundancy where appropriate
8. Vendor and Subprocessor Security
We carefully select and manage third-party providers.
- Security and compliance review before onboarding
- Contractual data protection obligations
- Ongoing monitoring of vendor risk
A list of subprocessors is available upon request or via our subprocessor page.
9. AI and Data Processing Security
SpyderBot processes data related to LLM outputs and analytics systems.
Important principles:
- We do not control or modify LLM outputs
- We process only data provided or authorized by customers
- Optional integrations (e.g., Google Analytics, GTM) are fully controlled by the user
- No data is accessed from third-party systems without explicit authorization
10. Compliance and Security Program
SpyderBot maintains a security program aligned with:
- SOC 2 (Security, Availability, Confidentiality)
- ISO/IEC 27001 principles
We continuously improve our controls and may pursue formal certifications such as:
- SOC 2 Type II
- ISO/IEC 27001
We do not claim certification unless formally obtained.
11. Data Privacy and Protection
Security and privacy are closely linked. For details on how we process personal data, please review:
12. Reporting Security Issues
If you believe you have identified a security vulnerability or issue, please contact:
[email protected]
We appreciate responsible disclosure and will investigate all reports promptly.